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YEAR
2023
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CLIENT
KAS Eupen
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SERVICE
AI Integration
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PROJECT
Chatbot
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CURRENT STATUS
Stage 2.0
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LAST UPDATE
19.02.2024
PROJECT
Customised AI-powered chatbot - trained on your own data
The chatbot serves various use cases to improve user experience and is to be trained and optimized in 4 successive stages:
Stage 1: Answering general topics
The chatbot is initially trained to answer general questions, be it about services, travel, stadium regulations or basic information about the club.
Stage 2: Data integration of current player and match data
An extension of the chat bot to integrate current player information, scores and relevant real-time data.
Stage 3: Data integration of historical data and statistics
Progressive integration of historical data and statistics to enable the chatbot to provide fans with in-depth information about the club's history and past performances.
Stage 4: Integration of services such as ticket purchasing etc.
Full implementation of service functions, including ticket purchasing and other fan services. The chatbot thus becomes a central point of contact for fan interactions and transactions.
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CHANGES
19.02.2024
PROGRESS LOG
# Processing of all previously incorrectly answered questions and implementation of the answers in the database
# Update of the database
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CHANGES
01.02.2024
PROGRESS LOG
# Update of the database
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CHANGES
29.01.2024
PROGRESS LOG
# Processing of all previously incorrectly answered questions and implementation of the answers in the database
# Integration of addresses and other details such as stadium name and founding date of all clubs
# Integration of player details such as player number, position, height and age
# Function added for the output of lists, e.g. all players in the goalkeeper position
# Update of the database
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CHANGES
23.01.2024
PROGRESS LOG
# Processing of all previously incorrectly answered questions and implementation of the answers in the database
# Integration of time stamps to be able to answer questions with current reference
# Fixing the error that the context was broken
# Added humor and the ability to make small talk 🙂
# Update of the database
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CHANGES
14.01.2024
PROGRESS LOG
# Processing of all previously incorrectly answered questions and implementation of the answers in the database
# Integration of stats from fbref.com
# Integration of specific shortcuts such as "xG", "Gls" or "SLO"
# Update of the database
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How to optimize the bot
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If the bot answers correctly
please tap the "thumbs up" button
If the bot answers incorrectly
please tap the "thumbs down" button
If the bot does not know the answer
write the correct answer if possible
Customer Benefits
In the realm of customer interaction, a AI Chatbot offers a myriad of benefits. Firstly, its unwavering availability stands out, ensuring round-the-clock online presence. The application is truly barrier-free, catering to a diverse audience with support for over 50 languages. The immediacy of feedback is remarkable, as the bot adeptly addresses even complex queries within seconds.
Moreover, it streamlines customer support by efficiently providing quick solutions to frequently asked questions. What adds a personalized touch is its ability to furnish tailored responses, offering recommendations and information based on individual customer behavior. The amalgamation of these advantages paints a compelling picture of the prowess a AI Chatbot brings to customer interactions.
KAS Eupen Benefits
By integrating an AI chatbot, the association gains a competitive advantage through improved customer knowledge. The bot's automated data analysis not only collects user data, but also converts it into actionable insights. This allows the club to tailor its services with a precision that matches individual preferences, ultimately improving the overall fan experience.
In addition to the strategic advantage of understanding fan needs, the AI chatbot contributes to financial prudence by optimizing operating costs. The reduced reliance on human support not only streamlines processes, but also positions the club for sustainable growth and enables effective resource allocation and operational efficiency.
Website
Quick and easy integration of the chatbot on any website as an iFrame or in HTML
Messenger
Your Own chatbot channel possible for Telegram, Whatsapp, Facebook Messenger or Google Chat
App
Integration of the chatbot in your own app via the API provided
